Help with your
videos and credits.

Video generation

Check My videos for the saved task status. If the result is unknown, check that task before creating another.

Credits and purchases

Check My orders for payment confirmation and your credit record for credits received.

Account access

Use the email address associated with your account. Verify your email before uploading or creating.

Check your task or order

Open My videos to check a saved task, or visit My orders for a purchase record. If you need help, include the task or order reference and a short description of what happened. For a result with an uncertain status, check the saved task before starting another generation.

Report misuse, impersonation or rights concerns through the support email below. Include a concise description and relevant reference; do not attach sensitive photos or send passwords, API keys, verification links or full card details.

Contact support

Report content or appeal a decision to save a case and view its handling status. Non-users can report through the support email.

[email protected]

Never send passwords, verification links, API keys or payment card details.